FAQ
COVID:
Your safety and comfort is very important to us. We ensure “ALL” items and surfaces are fully clean and disinfected following the CDC guidance. For indoor events, please notify DN&B if you are sick with COVID-19 or think you might have COVID-19. We would also want to ensure the safety of our staff. If in the event this should arise, we can reschedule your event.
How do I book?
Please contact us via phone, email, or Instagram. We will obtain detailed information in regards to your event.
How do I pay?
Payment can be made via cash app @ $DateNightandBeyond, A 50% “non-refundable” will be obtained to block the time/date slot and the remaining balance is due one week before your event.
How does it work?
On the day of your scheduled event our team will arrive at the destination two hours before scheduled time to set up and take down will be done at the end of you scheduled time.
For the picnic, can you bring our own food?
Yes, feel free to provide your own food and beverage. However, DN&B can provide food to purchase. Please be mindful that DN&B is not responsible for any food allergies, illness and/or reaction to items provided. (IMPORTANT NOTE: Red wine and other item that could stain rental items are not permitted.)
Is there a cancellation and/or rescheduling policy?
Our 50% booking is non-refundable once paid. However, we understand emergencies happens:
Cancellation Policy: A 2 weeks notice “IS” required in the event of cancellation. If a 2 weeks notice “IS NOT” provided the remaining balance will be retrieved.
Rescheduling Policy: A 2 weeks notice “IS” required in the event of rescheduling. The remaining balance will be retrieved 24 hours before your rescheduled event date. You must reschedule within 15 days. After 15 days your rescheduling event will be obsolete and the remaining balance will be retrieved.
What happen if it’s bad weather?
In case of projected rain or bad weather conditions, you have the option to:
1.) reschedule, rebook within 15 days.
2) Outdoor events: Change the location of your event. Please inform us 2 weeks prior to your event date.
What happens if rental item are damage, stain, or missing?
DN&B takes pride in providing a beautiful ambiance to give our customer the most ultimate experience. All decor and rental items provided are very costly. We understand things happen. However, the person who booked the event will be held responsible. An invoice will be issued specifying items and the cost of items for reimbursement
Can the Igloo be set up at a Public Park?
Yes, We can deliver equipment to a public park. It is the Customer’s responsibility to ensure the park allows inflatable equipment and that they acquire all necessary permits to met the park requirements
What is the maxima capacity of your Igloo?
Our Igloo is 16.4ft and hold a maxima of 22 people standing or 12 people seating.
Do the Igloo require an electrical outlet?
Yes! Our Igloo is an inflatable tent that requires to be connect to a blower and LED lights to fully operate. (note: outdoor electrical cord and Surge protector will be provided)
Is it required to choose from one of the packaging style?
No! With an extra fee and a 2 weeks notice, You can customize and/or personalize your package. Please provide detail information within the questionnaire to ensure your needs are accommodated.